‘Tap & Go’ with your Consumption Vouchers for exciting offers
Support local brands and small businesses
Get the most out of your spending — look out for more exciting offers!
Offers from local merchants:
Promotion terms and conditions apply. Tap & Go Payment Service (“Tap & Go”) is provided by HKT Payment Limited (Stored Value Facilities Licence No. SVF0002) and is a stored value facility operator designated by the Government under the Consumption Voucher Scheme, subject to the relevant terms and conditions. HKT Payment Limited accepts no liability for the quality of or any other matters relating to the goods, products and service provided by merchants.
Useful websites
Mastercard®
promotional website
UnionPay
promotional website
Scope of coverage of Consumption Voucher
Learn more >
Online platforms that are covered by the Consumption Voucher Scheme
Learn more >
Other merchants
Learn more >Make purchases with Tap & Go via different payment methods
online or at brick-and-mortar stores
Tap & Go supports merchants that accept Mastercard® and UnionPay
Tap & Go supports merchants that accept Mastercard® and UnionPay
You can spend the Government’s Consumption Vouchers(“Consumption Vouchers”) via your designated virtual Mastercard card and UnionPay card in your Government’s Consumption Voucher Scheme account^ that cover a comprehensive merchant network:
- All local online merchants that accept Mastercard card and over 100,000 brick-and-mortar stores that accept Mastercard contactless payment
- Over 100,000 local points of sale and online platforms that accept UnionPay QuickPass or UnionPay QR code payment
^Tap & Go have not issued any physical Tap & Go Mastercard card or physical Tap & Go UnionPay card as the Government’s Consumption Vouchers for customer’s usage.
Pay small businesses via
Faster Payment System (FPS)
As more small businesses and online shops accept payment via FPS, you can scan merchant’s FPS QR code and pay in a jiffy!
Pay small businesses via
Faster Payment System (FPS)
Reminders for receiving the new round of the Government’s Consumption Vouchers
Have the funds directly in your wallet
If you’ve successfully assigned Tap & Go as your receiving account for the last round of Government’s Consumption Vouchers, the new round of HK$5,000 consumption vouchers will be automatically added to your account. You’re not required to register again.
Simulated screen content is for reference only.
Reminders for receiving the new round of the Government’s Consumption Vouchers
Have the funds directly in your wallet
Your checklist
Your checklist
- Please have your Tap & Go app installed and logged in your account.
- If you’ve forgotten your password, please reset it in advance.
- You’ll automatically receive the new round of the Government’s Consumption Vouchers if you can log in to your Government’s Consumption Voucher Scheme account.
- The new round of the Government’s Consumption Vouchers will be disbursed to your accounts based on your spending preferences. We’ll disburse the HK$5,000 entirely to your Mastercard account or UnionPay account, or split it evenly between your Mastercard and UnionPay accounts.
- Please keep your virtual Mastercard and/or UnionPay card in your Apple Wallet, Google Pay and Huawei Pay. You will reuse the same virtual cards from last round of Government’s Consumption Vouchers. Your cards’ expiration dates and CVC2/CVV security codes have already been updated. If you need to add cards again, you can do it right now. You need to add card again if you want to use the UnionPay App.
Exceptional
account status
If you’ve terminated or lost your Tap & Go account, or if it’s no longer valid, you can register for a new account in Tap & Go app.
Please follow the steps on the Hong Kong Government Consumption Voucher Scheme website to update account information from 7th to 25th March 2022. Upon successful registration, the Government’s Consumption Vouchers will be disbursed to your Government’s Consumption Voucher Scheme account according to a specific timetable.
Simulated screen content is for reference only.
Exceptional
account status
FAQs for using the
Government’s Consumption Vouchers
Re-login to
Tap & Go account
If you have deleted the Tap & Go app, you may re-download it and getting back into your account.
Reset your password
Reset your password
If you’ve forgotten your password(PIN) or got locked out after entering the incorrect PIN several times, you can reset your password by the following methods.
-
Reset your PIN in wallet (only applicable if you have an email linked to your Tap & Go account):
- i. Go to "Settings", click "PIN Management" and select "Reset PIN".
- You will receive an email with a 6-digit verification code, please enter the verification code in the wallet.
- Select the type of identity document, and enter your identity document number and date of birth. After successful identity verification, you can create a new PIN.
- Reset your PIN via Tap & Go website: Follow the instructions on the website and enter mobile number that you have registered for Tap & Go account with the Consumption Voucher Scheme reference number that was provided by the Hong Kong Government to you (applicable to "Lite" Tap & Go account) or HKID (applicable to "Plus" or "Pro" Tap & Go accounts) to reset your PIN.
If none of the above methods work for you, please contact us on 2888 0000.
How to add card
Please make sure that you have already added your virtual Mastercard card and UnionPay card for the Government’s Consumption Vouchers to your Apple Wallet, Google Pay, HUAWEI Wallet or UnionPay App. The virtual card on the Tap & Go mobile wallet’s home page doesn’t link to your Government’s Consumption Voucher Scheme account.
Select your smartphone’s OS
How to add card
How to add card
Please make sure that you have already added your virtual Mastercard card and UnionPay card for the Government’s Consumption Vouchers to your Apple Wallet, Google Pay, HUAWEI Wallet or UnionPay App. The virtual card on the Tap & Go mobile wallet’s home page doesn’t link to your Government’s Consumption Voucher Scheme account.
Select your smartphone’s OS
How to add card
Pay via FPS QR code
Simply scan merchant’s FPS QR code with your camera to pay with the Government’s Consumption Vouchers with “Pay with QR” function.
Funds transfer between accounts
Funds transfer between accounts
You can transfer funds between your Tap & Go Mastercard account and Tap & Go UnionPay account under your Government’s Consumption Voucher Scheme account.
Simulated screen content is for reference only.
Who needs physical cards to shop online?
Simply enter your virtual card details to check out online. You can switch on/off the online shopping function to secure your experience.
Simulated screen content is for reference only.
Who needs physical cards to shop online?
Top up your Government’s Consumption Voucher Scheme account
You can top up your Government’s Consumption Voucher account once, and the maximum amount is HK$3,000#. Level up your spending now! If you do not use up your top up amount after the Government’s Consumption Vouchers expire, the remaining top up amount will be automatically transferred to your Tap & Go primary account.
#For example, if you’ve topped up HK$100, you cannot top up again.
(Applicable for all Tap & Go account types)
(Applicable for Plus & Pro account types)
Transaction records at a glance
Transaction records at a glance
You can easily find every transaction and the balance of the Government’s Consumption Vouchers as all transactions are recorded in real-time. It allows you to flexibly manage and plan the usage of the Government’s Consumption Vouchers.
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Register for the Government’s Consumption Voucher Scheme
You may find the Specific Identifier to register CVS by clicking the "Consumption Voucher Scheme" banner on the homepage of Tap & Go mobile wallet.