Government Consumption Voucher Terms and Conditions

By registering the Consumption Voucher Scheme (“CVS”) with the Government of Hong Kong (“Government”) and designating Tap & Go as your designated stored value facility account for receiving the consumption voucher under the CVS (“Consumption Voucher”), you have read, understood and agreed to be bound by the following terms and conditions (“Terms and Conditions”):

  1. Your eligibility of and entitlement to the Consumption Voucher are subject to the terms and conditions of CVS and the approvals, actions and decisions of the Government. For details of the CVS, please visit www.consumptionvoucher.gov.hk.

  2. Tap & Go Payment Service (“Tap & Go”) is provided by HKT Payment Limited (Stored Value Facilities Licence No. SVF0002)(“we”/ “us”/ “ours”) and is a stored value facility operator designated by the Government under the CVS.

  3. You are required to maintain an activated Tap & Go account (including “Lite”, “Plus” or “Pro”) (“Primary Account”) in accordance with the Tap & Go Terms and Conditions throughout the registration period of the CVS and the validity period of the Consumption Voucher.

  4. Tap & Go will provide you with a specific identifier. You can use such specified identifier to designate Tap & Go as the store value facility when you register for the CVS with the Government. Your usage of the specific identifier and designation of Tap & Go under the CVS constitute your acceptance to these Terms and Conditions herein.

  5. Upon successful registration for the Consumption Voucher with the Government and designation of Tap & Go under the CVS using the Tap & Go specific identifier issued to you,

    1. a Tap & Go Mastercard account (“Tap & Go Mastercard CVS account”) and a Tap & Go UnionPay account (“Tap & Go UnionPay CVS account”) will be opened under your new Tap & Go CVS account (“CVS Account”);

    2. you will receive a virtual Tap & Go Mastercard card and a virtual Tap & Go UnionPay card (collectively, “CVS i.Cards”), each of the CVS i.Card will link to a Tap & Go Mastercard CVS account and a Tap & Go UnionPay CVS account respectively; and

    3. upon our receipt of each Government disbursement of funds under the CVS, the amount of your Consumption Voucher for each Government’s disbursement will be distributed to you in the following manner:

      1. First Government’s disbursement of Consumption Voucher:
        1. The full amount of the Consumption Voucher will be evenly distributed and disbursed into your Tap & Go Mastercard CVS account and Tap & Go UnionPay CVS account in your CVS Account.
      2. Second Government’s disbursement of Consumption Voucher:
        1. If you have only spent with the Consumption Voucher in your Tap & Go Mastercard CVS account but not in your Tap & Go UnionPay CVS account during the period from the day of the first Government’s disbursement to the 12th day of the following month (“Prescribed Period”), the full amount of the Consumption Voucher in respect of the Second Government’s disbursement will be disbursed into your Tap & Go Mastercard CVS account in your CVS Account.
        2. If you have only spent with the Consumption Voucher in your Tap & Go UnionPay CVS account, but not in your Tap & Go Mastercard CVS account during the Prescribed Period, the full amount of the Consumption Voucher in respect of the second Government’s disbursement will be disbursed into your Tap & Go UnionPay CVS account in your CVS Account.
        3. For any situations other than (B)(i) and (B)(ii) above, the full amount of the Consumption Voucher in respect of the second Government’s disbursement will be evenly distributed and disbursed into your Tap & Go Mastercard CVS account and Tap & Go UnionPay CVS account in your CVS Account.
  6. You can transfer funds between your Tap & Go Mastercard CVS account and Tap & Go UnionPay CVS account in your CVS Account (registered under the same Tap & Go specific identifier) during the validity period of the Consumption Voucher.

  7. If you use the Consumption Voucher to make payment through Faster Payment System (“FPS”) in your Tap & Go mobile wallet, you can only pay by scanning the merchant’s FPS QR code.

  8. You can make one-time top up of funds up to HK$3,000 (“Top-up Amount”) from your Primary Account (if you have a “Lite” Tap & Go account) or Tap & Go Mastercard account in your Primary Account (if you have a “Plus” or “Pro” Tap & Go account) to your Tap & Go Mastercard CVS account or Tap & Go UnionPay CVS account during the Top-Up Period. The Top-Up Period commences from the date after the second disbursement of your Consumption Voucher from the Government is disbursed into your Tap & Go CVS Account until the expiry date of the Consumption Voucher. No other top-up channels or means for your CVS Account are available.

  9. The validity period of the Consumption Voucher shall be as announced by the Government. Upon the expiration of the validity period or termination of the Consumption Voucher or CVS Account:

    1. any remaining unspent amount of funds disbursed into your CVS Account under the CVS will be returned to the Government according to the policy set by the Government and/or upon the Government’s direction. This amount will be calculated based on the total amount of the Consumption Voucher disbursed into your CVS Account minus the total amount of spending from your CVS Account (such amount will be deemed to be zero if the total amount of spending from your CVS Account exceeds the total amount of Consumption Voucher disbursed into your CVS Account);

    2. any other remaining unspent amount in your CVS Account (after deducting the amount specified in (a) above) and/ or any rebate you are entitled to under the relevant promotions or offers will be automatically transferred to your Primary Account (as the case may be). For details, please refer to the Consumption Voucher Scheme Q & A.

  10. You cannot use the Consumption Voucher for peer-to-peer fund transfer.

  11. You can use the Consumption Voucher at eligible merchants as announced by and subject to the requirements set by the Government and us.

  12. We are not responsible for any loss, damage, claim, liability suffered by you arising out of or in connection with the Consumption Voucher or the funds in the CVS Account.

  13. We reserve the right to vary or cancel these Terms and Conditions at any time without prior notice.

  14. Your registration and usage of Tap & Go (including CVS Account, Tap & Go Mastercard CVS account, Tap & Go UnionPay CVS account and CVS iCards) shall be subject to these Terms and Conditions and the Tap & Go Terms and Conditions. In the event of inconsistency, these Terms and Conditions shall prevail.

  15. In the event of any dispute, our decision shall be final and conclusive.

  16. For enquiry of Tap & Go, please visit www.tapngo.com.hk or call Tap & Go Service Hotline at 2888 0000.

  17. In the event of any inconsistency between the English and Chinese versions of these Terms and Conditions, the English version will prevail.